Doctors, nurses, patients, and their families are increasingly using chatbots. Healthcare chatbots are taking up the role of Digital Personal Assistants. Chatbots ensure that patient pathways are well-organized, manage medications, and provide emergency or first-aid assistance. Chatbots relieve medical professionals of some of their responsibilities by providing advice on common medical problems. For doctors, chatbots are beneficial as they can access patients’ medical records in seconds.
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The Health Bot has been trained based on the training phrase set of each intent in order to match the input data with relevant phrases that can lead to the correct intent selection. Each training phrase may have word reference to keywords that belong to specific entities that can act as custom vocabularies. The intent classifier consists of four main intent categories analyzed in the following section. Using distributed architecture with no single point of failure [14] for Health Bot platform hosting, Google cloud services have been used but not limited to firebase functions, database and hosting, big query ML, and AI cloud. AI ChatBot’s (hereafter called “ChatBots” for simplicity) objective is to use any applicable technology in order to mimic the conversation among human beings, achieved by the NLP algorithms. Remotestate is aware of the challenges that can arise during the process of implementing a cutting-edge digital solution.
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